|
 |
    
Your Rights to Cancellation under The Consumer Protection (Distance Selling) Regulations 2000. This website page confirmation satisfies the requirement under these regulations for us (the supplier) to supply you (the consumer) with written, durable information about your rights of cancellation of this order. You have the right to cancel an order for any reason within 7 working days from the day after the date of receipt of the goods. Notice of cancellation should be made via phone on 0845 634 4269 or by fax on 0117 949 3985. The goods should be returned to us at our registered address at your expense within 30 days and must be undamaged, unused and in the same condition as when received by you. Until such time as they are received into our premises, you are responsible for any loss or damage to those goods. Unfortunately we cannot refund products without the original packaging or products that have been trimmed or adjusted in any way. We are happy to offer you an exchange or a refund provided that the items are returned complete, unused, in perfect condition, (in the case of pencil pleat curtains, the heading tape strings must not have been pulled tight and/or tied), and with the original packaging. Toptobottomdirect.co.uk, accept no liability for any costs incurred for the return of these goods, unless in the opinion of Toptobottomdirect.co.uk the goods are deemed faulty. If your goods are faulty, we will gladly provide you with a replacement. Once we have received the returned goods, we will refund the purchase price within 30 days. Our original carriage charges incurred when sending out the parcel are not refundable. toptobottomdirect.co.uk, accept no liability for any costs incurred for the return of these goods, unless in the opinion of toptobottomdirect.co.uk the goods are deemed faulty. Your Statutory Rights are not affected. This relates to any items bought via www.toptobottomdirect.co.uk. Please speak to our staff regarding our in-store policies for items bought directly from our Bristol branch. Fabrics / Made to Measure Returns Policy Unfortunately we cannot refund products that have been trimmed or adjusted in any way such as cut length fabrics and made to measure curtains.
This relates to any items bought via www.toptobottomdirect.co.uk. Please speak to our staff regarding our in-store policies for items bought directly from our Bristol branch. Ready made curtain information All sizes are approximate. We advise that upon receivership of these items, the curtains should be fully ironed to remove creases from manufacturing folding and packaging. Ready Made Curtain Returns Policy Ready made curtains should be returned to us at our registered address at your expense within 14 days and must be undamaged, unused, in the original packaging and in the same condition as when received by you. Until such time as they are received into our premises, you are responsible for any loss or damage to those goods. So recorded delivery should really be needed. If your Ready Made Curtains are found to have a fault, please contact us and let us know, do not however return any ready made Curtain back to us without being approved to do so, as these will be sent back as an unapproved returns delivery. Please Note: Once the ready made curtains have
had the strings pulled ready for fitting or if your ready made curtains
have been adjusted in anyway including curtains altered by us to
your size or even damaged in anyways, you can not return the goods
back to us for credit under any circumstances. Net Curtains Can I have my items delivered to an address other than
my billing address? How do I know that my order has been placed? How can I contact Top to Bottom Ltd? Telephone: 0845 634 4269 Top to Bottom Ltd |
||
Delivery
and postage