Delivery and postage
We offer free delivery on all items whatever you spend. We only ship to UK-based addresses.

Please allow from 7 to 28 days for you to receive your order.

Some items may be sent to your directly from our suppliers using other delivery services.

Orders placed on a weekend will not be processed until the next working day.

Your credit / debit card is charged prior to dispatch.

Your Rights to Cancellation under The Consumer Protection (Distance Selling) Regulations 2000.

This website page confirmation satisfies the requirement under these regulations for us (the supplier) to supply you (the consumer) with written, durable information about your rights of cancellation of this order.

You have the right to cancel an order for any reason within 7 working days from the day after the date of receipt of the goods. Notice of cancellation should be made via phone on 0845 634 4269 or by fax on 0117 949 3985.

The goods should be returned to us at our registered address at your expense within 30 days and must be undamaged, unused and in the same condition as when received by you. Until such time as they are received into our premises, you are responsible for any loss or damage to those goods.

Unfortunately we cannot refund products without the original packaging or products that have been trimmed or adjusted in any way.

We are happy to offer you an exchange or a refund provided that the items are returned complete, unused, in perfect condition, (in the case of pencil pleat curtains, the heading tape strings must not have been pulled tight and/or tied), and with the original packaging. Toptobottomdirect.co.uk, accept no liability for any costs incurred for the return of these goods, unless in the opinion of Toptobottomdirect.co.uk the goods are deemed faulty. If your goods are faulty, we will gladly provide you with a replacement.

Once we have received the returned goods, we will refund the purchase price within 30 days. Our original carriage charges incurred when sending out the parcel are not refundable. toptobottomdirect.co.uk, accept no liability for any costs incurred for the return of these goods, unless in the opinion of toptobottomdirect.co.uk the goods are deemed faulty.

Your Statutory Rights are not affected.

This relates to any items bought via www.toptobottomdirect.co.uk. Please speak to our staff regarding our in-store policies for items bought directly from our Bristol branch.

Damaged / Faulty Items
We are confident that all our products will reach you in a highly satisfactory manner. If this is not the case please call us on 0845 634 4269. Please provide your order number and a description of the problem.

We will promptly deal with your queries and if necessary arrange for a replacement to be sent without delay.

This relates to any items bought via www.toptobottomdirect.co.uk. Please speak to our staff regarding our in-store policies for items bought directly from our Bristol branch.

Ready made curtain information
Please be aware that due to the way ready made curtains are manufactured, we cannot guarantee the pattern repeat is correct. We do not accept liability for this issue.

All sizes are approximate.

We advise that upon receivership of these items, the curtains should be fully ironed to remove creases from manufacturing folding and packaging.

Net Curtains
We recommend that voile net curtains should have hems sewn either side to stop the fraying of the material.

Can I have my items delivered to an address other than my billing address?
Yes, items can be delivered to a different address other than the billing address. You will be prompted to enter your address details on the checkout page.

How do I know that my order has been placed?
Your order will be confirmed by an e-mail after your order has been successfully placed. This will detail all the items that you have ordered.

How can I contact Top to Bottom Ltd?

Telephone: 0845 634 4269
Fax: 0117 949 3985

Top to Bottom Ltd
6 Fountain Square
Broad Street
Staple Hill
Bristol
BS16 5LR